Your voice matters.We're here to help.
el-coop Cooperative helps members and consumers file complaints, track resolutions, and access fair treatment — fully compliant with Philippine cooperative regulations.
- RA 11765 Compliant
- CDA Guidelines
- Data Privacy (RA 10173)
- SLA-Tracked Resolution
How It Works
A simple, transparent process designed to protect your rights as a financial consumer.
File Your Case
Submit a complaint, inquiry, or request online in minutes.
Get Acknowledged
Receive confirmation within 24 hours from our Consumer Assistance Team.
Track Progress
Monitor your case status anytime using your reference number.
Resolution timelines you can count on
Every case is tracked against regulatory SLA targets. Simple complaints are resolved within 7 days; complex cases within 45 days.
Inquiries
Next business day
Simple Complaints
7 calendar days
Requests
7 calendar days
Complex Complaints
45 calendar days
Need assistance?
Our Consumer Assistance Team is ready to help with complaints, inquiries, and requests.