About FCPAMS

Financial Consumer Protection Assistance Management System — your rights, our commitment.

What is FCPAMS?

The Financial Consumer Protection Assistance Management System (FCPAMS) is the cooperative's platform for handling financial consumer complaints, inquiries, and requests in compliance with the Cooperative Development Authority (CDA) regulations and the Financial Consumer Protection Act (RA 11765).

Consumer Rights

Right to equitable and fair treatment
Right to disclosure and transparency
Right to protection against fraud and misrepresentation
Right to timely handling and resolution of complaints
Right to data privacy in accordance with RA 10173
Right to file a complaint with the CDA if unsatisfied with resolution

How to File a Complaint

1. Visit our online complaint portal or visit any branch
2. Provide your personal information and details of your concern
3. Receive a reference number for tracking
4. Our CAT will acknowledge within 24 hours
5. Simple complaints resolved within 7 days; complex within 45 days
6. Track your case online using your reference number

SLA Timelines

Case Type	Resolution Target
Inquiry	Next business day
Request	7 calendar days
Simple Complaint	7 calendar days
Complex Complaint	45 calendar days